Jk Consulting

Careers


JK Consulting's greatest strength is its people

We offer challenging and rewarding careers with the opportunity to be of service to our clients in critical national programs. We acknowledge the value of our workforce by providing highly competitive compensation and benefits programs which include employee-friendly leave programs, comprehensive health coverage, and retirement plans.

Level 3 Help Desk / Network Engineer


Engineering Information Technology

Full time position. Must be able to work well independently as well as within a team environment.



Position responsibilities:

  • Monitor environment to ensure system availability.
  • Participate in maintenance program for system updates.
  • Identify, research, and resolve technical problems.
  • Provide support to end users on a variety of issues.
  • Manage technical support requests submitted via telephone, email and personnel requests.
  • Document, track, assign and monitor the requests to ensure timely resolutions.
  • Perform administrative functions, including, but not limited to, document management, ensure proper coding and obtain proper authorization for all documentation.
  • Rely on experience and judgment to plan and accomplish goals.

 

Position qualifications:

  • Three+ years of customer support experience in a Help Desk environment.
  • Three+ years of network support and design.
  • Experience with the following platforms; Windows XP, Vista, 7 and Windows Server 2000, 2003 and 2008.
  • Technical support background including client/server applications, mobile device support including Blackberry, Windows Mobile, iPhone, and Android, printer and copier support, Active Directory and network LAN/WAN environments.
  • Must possess written and verbal communication skills with the ability to communicate effectively with customers, peers, and managers via documentation, telephone, e-mail, etc.
  • Must have strong documentation skills; process documentation, solutions creation, troubleshooting documents, as well as using applications such as Project, Visio, etc.
  • Must have reliable transportation and the ability to travel for a week at a time.

                -Must be able to work well independently as well as within a team environment.